Surface Pro 11 – Driver Issues Out of the Box

You've just unboxed a brand new Surface Pro 11, but you're already facing driver issues. You've tried running all available Windows Updates—even performed a full system reset—but the problem persists. So, what's going on?

This is a known issue with some new Surface Pro 11 devices directly from Microsoft.

Solution:

To resolve it, follow these steps:

Steps:

1. Download the official Surface Pro 11 recovery image from  Microsoft’sMicrosoft Surface supportRecovery page.Image Download.

2. Enter your Surface device's serial number and download the recovery image.
3. Click Start and search for Recovery Drive. 

   

   
   
4. Important: Untick "Backup system files to the recovery drive" ( This will erase everything on the USB ).

   

5. Copy

   Copyeverything from the recoveryZIP filesfile you downloaded to athe recovery drive. When prompted to replace existing files, select Yes.

6. Plug the USB driveinto the Surface and press the Power button + Volume Down (atbutton leastto 16GBboot recommended).
   from the USB.

7. Reinstall Windows usingFollow the recoveryon-screen media.

   instructions to reinstall Windows.

ThisNote:
On processsome willdevices ensurerunning allWindows original11, driversPower are+ properlyVolume installedDown might not be enough. Instead, try Power + Volume Up. Once in UEFI, navigate to the Bootable Options, drag the USB to the top or untick Windows and theInternal deviceBoot functionsOptions.

as

 expected.

Need help doing this? Click here for step-by-step instructions →