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License & Activation Issues
Hardware Troubleshooting
Operating System Troubleshooting
This category focuses on addressing and resolving issues related to operating systems, including common errors, system updates, and performance optimizations. Whether it's Windows, macOS, or Linux, this shelf provides comprehensive resources for troubleshootin...
Security and Encryption Troubleshooting
This category covers the critical aspects of diagnosing and resolving issues related to security and encryption. It includes topics such as decrypting data, managing security certificates, and troubleshooting common encryption errors. Ideal for IT professional...
Help - Support Ticket
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Windows Activation Issues
Laptop and Desktop Issues
Windows Installation & Reinstallation
This shelf is dedicated to guiding users through the processes of installing and reinstalling the Windows operating system. It includes detailed resources on preparing for installation, creating installation media, and executing a clean installation. Additiona...
BitLocker & Device Security Issues
This category delves into the complexities of managing and troubleshooting BitLocker encryption and overall device security. It encompasses various subtopics including enabling BitLocker on new devices, recovery key management, solving common BitLocker errors,...
FAQ: How do I resolve issues with activating Windows 10 or 11 using a product key?
Issue:Users may encounter various errors when trying to activate Windows 10 or 11 with a product key. Below are the most common activation errors: Common Activation Errors: "The product key is in use" errorThis error occurs when the product key has bee...
Upgrading Windows 10/11 Home to Windows 10/11 Pro
Upgrading from Windows Home to Pro can be done during the Out of Box Experience (OOBE) or after setup. Below are the different methods for upgrading: Option 1: During OOBE (Out of Box Experience) Press the FN KEY Once. ( This will ensure that the F1 - F1...
FAQ: How do I resolve issues with my Surface Laptop 5?
Issue:Users may encounter various problems with their Surface Laptop 5, such as the keyboard and mouse not working, the screen not responding, or the computer not turning on properly. Common Surface Laptop 5 Issues and Solutions: Keyboard and Mouse Not Wor...
FAQ: How to Obtain the BitLocker Key and Reset Your Surface Device
Issue: If you're locked out of your Surface Device due to BitLocker, you can obtain the recovery key to unlock your device. If you are unable to recover your key or if BitLocker fails, here’s how to reset your computer and reinstall Windows. 1. How to Obtai...
Surface - Reset or Reinstalling Windows Methods
Page Content: Reinstalling Windows from Microsoft's Recovery Image OSDCloud: Use a Pre-Created USB Image (Coming Soon) OSDCloud: Create Your Own Recovery Image (Coming Soon) Resetting Your PC: Methods to Access Recovery - (draft) Resetting Your PC from ...
Installing windows with OSDCloud
html Step 1: Preparing Your Environment for OSDCloud Installation This is a quick step. For more in-depth details, please visit OSDCloud.com. Introduction Before you begin the process of installing Windows using OSDCloud, it's crucial to prepare your envir...
FAQ: Surface Laptop 5 Crashing or freezing.
If you're experiencing crashing or freezing on a Surface Laptop 5, while this issue is not common, it can still occur with some new devices. To fix this problem, ensure that all updates are installed, especially the "Crash Defender" update from Microsoft. Wha...