Surface Pro 11 – Driver Issues Out of the Box

You've just unboxed a brand new Surface Pro 11, but you're already facing driver issues. You've tried running all available Windows Updates—even performed a full system reset—but the problem persists. So, what's going on?

This is a known issue with some new Surface Pro 11 devices directly from Microsoft.

Solution:

To resolve it, follow these steps:

1. Download the official Surface Pro 11 recovery image from Microsoft’s Surface support page.

2. Copy the recovery files to a USB drive (at least 16GB recommended).

3. Reinstall Windows using the recovery media.

This process will ensure all original drivers are properly installed and the device functions as expected.

Need help doing this? Click here for step-by-step instructions →

 

Note: To test: Reset Via Cloud Download