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Surface Studio 2 | Battery not charging. TODO

You receive the new Expensive Studio 2, And your battery is not charging. 
I researched this issue and found some possible answers you can try. 

  1. Turn on the computer, Once on. Press and hold the power button. Don't let go until its at a complete reboot. ( Don't just let it turn off. Wait for it to also turn on. )
  2. Someone mentioned the download of Download IntelĀ® Graphics Command Center Where you can see the charge rate. Meaning the discharging Rate and Charge Rate. Once you download it, You will click on power. 
  3. Windows Updates: He mentioned that he did a windows update, Here is the confusing part of his steps, He let the PC charge or discharge for a bit before the PC died on him. After the windows updates applied for him it worked.
  4. Others have mentioned the idea of charging the PC via the C-USB Charger. This is not something i recommend, Since i believe in resolving a issue. (But good for reference) 
  5. Another comment: Workaround is to charge with C-USB Charger for 30 Sec and then disconnect it. Then the laptop starts charging through surface connect port. 

So this is something i will test in my LAB and see what is the fix for it. 
Someone suggested that this is probably a  firmware/driver issue. If its a firmware issue we need to figure out away to be able to charge the Studio to 40% in order to upgrade firmware. 

 

TODO: 

Test Solutions. 1-5

Test if issues is indeed firmware:

Create a new article or more research on this Topic. 

 

Source 1: https://www.reddit.com/r/Surface/comments/qgp5lf/fixed_surface_laptop_studio_not_charging/?captcha=1

Source 2: https://www.reddit.com/r/Surface/comments/yve9g4/127w_power_supply_and_surface_laptop_studio/

Source 3: