Surface Pro 11 – Driver Issues Out of the Box

You've just unboxed a brand new  Surface Pro 11 , but you're already facing driver issues . You've tried running all available Windows Updates—even performed a full system reset—but the problem persists. So, what's going on? 

 This is a known issue with some new Surface Pro 11 devices directly from Microsoft. 

 Solution: 

 To resolve it, follow these steps: 

 Steps: 

 

 Download the official Surface Pro 11 recovery image from

 Microsoft Surface Recovery Image Download . 

 Enter your Surface device's serial number and download the recovery image. 

 Click Start and search for Recovery Drive .

 

 

 Important: Untick "Backup system files to the recovery drive" ( This will erase everything on the USB ).

 

 

 Copy everything from the ZIP file you downloaded to the recovery drive . When prompted to replace existing files, select Yes . 

 Plug the USB into the Surface and press the Power button + Volume Down button to boot from the USB. 

 Follow the on-screen instructions to reinstall Windows. 

 

 Note: On some devices running Windows 11, Power + Volume Down might not be enough. Instead, try Power + Volume Up . Once in UEFI , navigate to the Bootable Options , drag the USB to the top or untick Windows and Internal Boot Options . 

   

 Need help doing this?  Click here for step-by-step instructions →