# FAQ: How do I resolve issues with my Surface Laptop 5?

**Issue:**  
Users may encounter various problems with their Surface Laptop 5, such as the keyboard and mouse not working, the screen not responding, or the computer not turning on properly.

### **Common Surface Laptop 5 Issues and Solutions:**

1. **Keyboard and Mouse Not Working**
2. **Screen Not Working**
3. **Computer Shows Logo but Does Not Turn On**
4. **Computer Does Not Turn On**

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### **Common Solution for Display and Input Issues:**

If you are experiencing display problems or issues with the keyboard and mouse, try the following steps:

1. **Close the laptop lid** completely.
2. **Reopen the lid** to wake the device.
    
    In many cases, simply closing and reopening the lid can resolve issues with the display, keyboard, or mouse not responding.

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### **Additional Help:**

If this method does not resolve your issue and you're still experiencing problems, please **contact us** for further assistance.

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**Source:**  
This solution has been discussed and verified by users in the Surface community. For more details, you can view the conversation on Reddit: [Surface Laptop 5 Keyboard and Touchpad Issues](https://www.reddit.com/r/Surface/comments/16ik5og/brand_new_surface_laptop_5_keyboard_and_touchpad/?share_id=ozros0yNT-Dh3P15U-VZ0&utm_content=2&utm_medium=android_app&utm_name=androidcss&utm_source=share&utm_term=1).

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